London, 26 February 2018 -- TTEC Holdings, Inc. (NASDAQ: TTEC) a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most prestigious and innovative brands today announced that Iain Banks, Regional VP of International Markets, will be presenting at the upcoming Call Centre World Europe event, held 27th February to 1st March in Berlin, Germany.
Banks, an experienced customer experience professional with a career spanning more than 18 years in the global customer experience and contact centre market, will present "Be Positively Disruptive by Uniting Humans With Automation," at 3pm on Wednesday 28th February in the Trade Show Forum, Hall 2.
"By looking at the entire customer journey and identifying the processes and situations where automation makes sense - and where it should be avoided - companies are better prepared to successfully deploy AI," said Banks. "As technologies such as artificial intelligence (AI), machine learning, and bots are implemented, one of the leading opportunities for these technologies is to enhance operations and improve automation of interactions in digital channels to positively impact customer experience."
During the presentation, Banks will share how customer-centric organisations are rearchitecting the entire service experience to automate simple transactions and free up talent to advise on more complex topics.
These best practices include:
- Designing insight-based strategies for omnichannel journey orchestration
- Implementation of cloud-based platforms to enable AI, knowledge management, automation and omnichannel interactions
- Empowering frontline customer advocates and knowledge workers to deliver empathetic experiences that are personalised, relevant and valued
The company will also be demonstrating the principles shared in Banks's presentation in Hall 3, Stand 3G7/G9 throughout the conference. HumanifyTM Technology Platforms, now available from TTEC, delivers seamless omnichannel technology integrating voice, chat, email, SMS, co-browse, social and video within the customer experience. This robust set of omnichannel capabilities combines fluid data and insights with seamless touchpoint/channel interoperability to provide frictionless performance and continuity.
About TTEC (pronounced T-tec):
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates omnichannel customer experiences on behalf of leading brands across the world. The Company provides outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that creates human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery centre of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com