Feb 27 - Mar 1
Hall 3, Stand 3G7/G9
TTEC will be sponsoring, exhibiting and speaking at CCW 2018 - the meeting place for movers and shakers with ideas that have have been shaping customer dialogue for 20 years.
With 4 conference days and 3 trade show days that will take your customer communication to the next level you’ll have the opportunity to meet with TTEC, top speakers, newcomers and digital experts, and also connect with many others working in the customer care and service management sector.
Email firstname.lastname@example.org today and arrange your appointment!
Alternatively, join one of our experts presentations throughout the show:
Speakers’ Forum, Hall 3, Tuesday 12.00-12.30 (English Presentation)
Learning & Development - The World of Work is Changing
Steve Ellis, Partner – Leadership & Learning, TTEC
Your employees - like your customers - are social, digital, and mobile. Contact Centre teams today are global and virtual. Individuals want access to information anywhere, anytime. Learning is personal, on demand, and pervasive. Brands that have responded to this changing world are attracting, developing, and inspiring employees to perform at their personal best within a omnichannel contact centre environment.
Join TTEC’s Steve Ellis, Partner for Leadership & Learning who will showcase the importance of having employees motivated, culturally-aligned, and equipped with the right mindset and skillset to deliver exceptional customer experiences at every interaction. Discover how to get it right at every stage of the employee lifecycle, and in return you will have an engaged workforce that is competent, collaborative, and connected.
Trade Show Forum, Hall 2: Wednesday, 15.00-15.30 (English Presentation)
Be Positively Disruptive by Uniting Humans With Automation
Iain Banks, VP International Markets, TTEC
To survive in today's increasingly competitive customer landscape, businesses have seemingly flocked in droves toward the latest tech trends such as in AI (artificial intelligence) and chatbots. So much so that it seems companies are enforcing technology solutions at every opportunity. Amid all the talk of technical advancement, we seem to forget about the human factor. That specialised personal touch that only people can deliver to consumers no matter the channel of engagement.
Hear from TTEC’s Iain Banks, VP International Markets as he demonstrates that the future of CX is a union between technology and humanity, a balance between the two that creates seamless integrations across channels. You’ll learn that having a human approach strengthened by technology wins customers and creates loyalty.
For additional event information visit: www.ccw.eu/en/