Join us at the Call & Contact Centre Expo 2020

Come for the magic. Stay for the discussion.

We are also sponsoring and speaking at Seminar Hall 17. We hope to inspire you to captivate your customers after joining one (or both!) of our sessions. See details below.

Speaker Sessions

The Conversational Cloud: Own the Move to 50%+ Digital Conversations

Day 1 – 14:00 – 14:30 – Seminar Hall 17 (with LivePerson)

Samantha Rosendorff, LivePerson’s Senior Solutions Expert
Wayne Kay, TTEC’s Regional VP of Sales EMEA

Join LivePerson's Samantha Rosendorff and TTEC's Wayne Kay and get a first-hand look at how leading brands are taking their customer experience to the next level by investing in and leveraging the rich capabilities of messaging and automation. From advertising, to product exploration, to purchase, to care, there's an opportunity to elevate every touchpoint in the customer journey.

AI in Contact Centres – The Goldmines and Minefields

Day 2 – 12:30 – 13:00 – Seminar Hall 17

Wayne Kay, TTEC’s Regional VP of Sales EMEA

Join TTEC’s Wayne Kay as he highlights the challenge facing CX leaders in today’s industry when using or implementing AI (artificial intelligence) in contact centres. You’ll hear about the ‘digital worker factory’ - automation with proven results – via real-life case studies that are beyond the hype, discovering the reasons for success and failure. Wayne will also touch on RPA (robotic process automation) and journey orchestration - optimising, personalising and setting a course for the future.