What is Robotic Desktop Automation (RDA)?
Robotic Desktop Automation (RDA) is a part of larger group of automation tools used for enterprise-wide process and workflow improvements. This desktop automation is implemented at the level of individual business users’ desktops, and it helps facilitate more robust CX delivery.
RDA implementation increases customer service agent efficiency as the desktop application has drag and drop features that automates manual tasks and guides human process steps with the aid of software robots.
TTEC's RDA solutions and robotic desktop tools simplifies common workstream complexities so contact centres can deliver seamless customer experiences in every channel.
Additional Robotic Desktop Automation (RDA) Resources
- Contact Centre Automation - Tools and Trends: The implementation of contact centre automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological advances in routing systems, robotic process automation, robotic desktop automation, AI, and machine learning (ML) are literally changing the face of customer care.
- TTEC + Pega Partnership: Accelerate digital transformation, optimise front- and back-office processes, and improve customer experiences with intelligent automation, RPA, and RDA automation.
- Speed up ROI with CX Intelligent Automation: Top 4 ways to use robotic desktop automation and robotic process automation solutions to grow significant ROI fast.
- Conquer Complexity and Costs in the Contact Centre: Realise the potential 186% ROI benefit from an intelligent automation strategy. In this white paper discover research to support the positive economic impact that intelligent RPA creates for enterprises of all sizes.
- Case Study - Digital Transformation Powered by RDA and RPA: Our sophisticated RDA and RPA tools automated more than 200 customer-related processes and helped lower a telecom’s cost to serve by optimising the completion of tasks in real time.
- Top Customer Service AI and Automation Trends: Technological advances in robotic process automation and robotic desktop automation software, for both customer and employee interactions across web and desktop systems, are accelerating contact centre digital transformation.
- Accelerate Digital Transformation by Making Automation Intelligent: Intelligent automation is the crux of activating true differentiation and customer journey management for brands operating in the digital space.
- Contact Centre Automation = Good, Fast AND Valuable: Learn how to use intelligent automation platforms, such as RPA and RDA software, to solve the problems facing your customers and your customer service representatives in order to achieve triple digit ROI.