Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.

Tune in to this podcast for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.

Recent Episodes

The Need to Influence and Attract today’s ‘always-on’ Shoppers

Mark Hillary again deputises for TTEC conducting an interview with Miya Knights, Global Content Strategist at Poq, Retail Technology Magazine Publisher, Author and Consultant. Mark and Miya discuss...

Redefining the Customer Journey with CX as a Service (CXaaS)

In the episode TTEC welcome guest host Mark Hillary, CX Analyst & Author to interview newly appointed Alistair Niederer, Head of EMEA at TTEC. Mark talks to Alistair about redefining the...

From Outsourcing to Orchestration

The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and supported by Melissa O'Brien of HFS...

Your Chatbot Will Talk to You Now

Intelligent Sourcing's Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent advisor Peter Ryan (Ryan Advisory) examine...

Unlock the Key to Great Customer Conversations

In today's climate, companies have a unique opportunity to utilise digital channels to enhance customer conversations and deepen customer relationships. We recently sat down with Sam Rosendorf,...

Sales Transformation

Hear from Nick Viles, Digital Strategist at TTEC as he discusses B2B Sales Transformation and how today’s organisations can achieve growth and enhance customer experience. Nick also provides...

The Contact Centre of the Future

The contact centre of the future will be radically different from that of today: new technologies are opening new opportunities as well as presenting new challenges. The changes are not just...

Employee Engagement

Join Steve Ellis, Vice President for TTEC Learning & Performance as he explores the topic of Employee Engagement. What is it? What should leaders be engaging their employees in? And does...

Special Edition: Emotion Analytics

This special edition podcast, featuring Peter Dorrington from TTEC provides us with an insight into his recent Emotion Analytics Workshop in partnership with the CXPA (Customer Experience...

European CX Trends 2019

In this episode, our host Neil Russell-Smith delivers a short monologue on the eight customer experience trends to watch in 2019 and beyond. As we race into 2019, customer demands for simplicity,...