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Redefining the Customer Journey with CX as a Service (CXaaS)

April 19, 2021

In the episode TTEC welcome guest host Mark Hillary, CX Analyst & Author to interview newly appointed Alistair Niederer, Head of EMEA at TTEC. Mark talks to Alistair about redefining the customer journey and how the COVID pandemic is accelerating digital transformation across the CX industry.

Host: Mark Hillary – CX Analyst & Author
Invitee: Alistair Niederer - Head of EMEA at TTEC
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk