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Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.

Tune in to this podcast for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.

Redefining the Customer Journey with CX as a Service (CXaaS)

April 19, 2021

In the episode TTEC welcome guest host Mark Hillary, CX Analyst & Author to interview newly appointed Alistair Niederer, Head of EMEA at TTEC. Mark talks to Alistair about redefining the customer journey and how the COVID pandemic is accelerating digital transformation across the CX industry.

Contributors:
Host: Mark Hillary – CX Analyst & Author
Invitee: Alistair Niederer - Head of EMEA at TTEC
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk