Ready or not,
the holiday season is hereDo you have what it takes to deliver an
exceptional customer experience?
Demand for seasonal support during the holiday season extends far beyond the traditional clerks and shop workers that are assisting customers with their purchases in-store. With increases in online orders and heightened demand for product support, many retailers miss key opportunities to extend their services to customers that are seeking further engagement with the brand. TTEC is here to help with this seasonal staffing, providing omnichannel contact centre operations and associates to connect with your customers across these ongoing interactions with your company.
We have experience helping some of the world’s largest brands and government agencies manage large support spikes. From seasonal support for the holiday shopping season through natural disasters, data breaches and product recall responses, TTEC’s proven approach provides the know how and care you need in quick-acting situations.
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Be ready when support demand surges
high-volume events for years. From talent acquisition to training, technology, and care operations, we are experts at ramping up or down quickly to meet demand.
Retail Survival Guide
Use these resources to prepare for peak holiday demands.