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AI Bots Solutions For Contact Centres

 
 

 

Don't Fear Bots in Your Contact Centre

For most industries, it's not a question of if, but when will artificially intelligent bots be integrated into the workforce. At the same time, the human touch is more important than ever.

While bots can work faster and more efficiently, humans are far better at creative and innovative thinking. The challenge is to merge the strengths of bots and humans to deliver even more value to customers and stakeholders.

Read this eBook to discover:

  • How bots are supporting customers across industries
  • How intelligent virtual assistants (IVAs) will transform contact centres
  • Why it makes sense for humans and IVAs to work together
  • How to form a human/IVA team that reduces average handle times, training periods, and more.
 

 

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SPOTLIGHT

NEWS AND EVENTS

2018 UK National Contact Centre Awards

Run by the CCMA and in their 23rd year, the UK National Contact Centre Awards are the longest established awards for the UK contact centre industry. 15th May 2018, London, UK. Learn more

GSA UK Awards 2018

TTEC have formed a strategic alliance partnership with the GSA, including sponsorship of their GSA Symposium and the GSA UK Awards. London, UK.Learn more


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