2018 UK National Contact Centre Awards
Run by the CCMA and in their 23rd year, the UK National Contact Centre Awards are the longest established awards for the UK contact centre industry. 15th May 2018, London, UK. Learn more
For most industries, it's not a question of if, but when will artificially intelligent bots be integrated into the workforce. At the same time, the human touch is more important than ever.
While bots can work faster and more efficiently, humans are far better at creative and innovative thinking. The challenge is to merge the strengths of bots and humans to deliver even more value to customers and stakeholders.
Read this eBook to discover:
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