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STRATEGY GUIDE

AI Bots Solutions For Contact Centres

Learn how to set up bots and employees for shared success

 

The future of customer experience is to effectively merge the strengths of bots and humans to deliver even more value to customers.

For most industries, it's not a question of if, but when will artificially intelligent bots be integrated into the workforce. At the same time, the human touch is more important than ever.

While bots can work faster and more efficiently, humans are far better at creative and innovative thinking. The challenge is to merge the strengths of bots and humans to deliver even more value to customers and stakeholders.

Read this eBook to discover:

  • How bots are supporting customers across industries
  • How intelligent virtual assistants (IVAs) will transform contact centres
  • Why it makes sense for humans and IVAs to work together
  • How to form a human/IVA team that reduces average handle times, training periods, and more.
 

Get the Strategy Guide

 

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or call +1.877.206.8119

 

About Us

We are TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery centre of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

 

We are honoured to be recognised for the work that we do.

  • Best Nearshore Team from the Global Sourcing Association (GSA)
  • Leader in Gartner’s Magic Quadrant for Customer Management Contact Centre BPO seven consecutive times
  • Leader in ISG’s Contact Centre Customer Experience Services Quadrant Report
  • 2017 Overall Best Customer Experience Organization in the Asia Pacific region
  • Nine 2018 Stevie® Awards for Sales and Customer Service
  • Gold Stevie for Contact Centre or Customer Service Outsourcing Provider of the Year
  • Gold Stevie for Customer Service or Call Centre Consulting Practice of the Year
  • IAOP Global Outsourcing List of World’s Best Service Providers
 

More resources

Customer Emotions and Customer Empathy can create increased customer lifetime value
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Get Smart About Customer Emotions

Emotion analytics uses data to predict future decisions and create stronger customer engagement.

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Customer Journey Mappping creates exceptional customer experiences
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Customer Journey Maps as a Strategic CX Tool

Our strategy guide will help you understand the customer journey each step of the way.

Read more
 
 

SPOTLIGHT

NEWS AND EVENTS

Customer Experience Leader TTEC Recognised by Global Sourcing Association for Best Nearshore Team

Company also honoured as Top Performer in Strategic Sourcing. Read press release

CX Leader TTEC Wins Nine Stevie® Awards for Customer Experience Excellence

Read press release


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