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TTEC
EMEA Blog


Retail CX trends for 2023: Messaging and self-service should be top priorities

After a challenging 2022 that brought growing inventories, an uncertain economy, and other challenges, retailers are looking to the new year—and sizing up the challenges and opportunities 2023 will bring.

Shoppers want interactions to be faster, easier, and more personalised than ever, yet retailers must try to meet these growing demands while cutting costs wherever they can.

Get the conversation right: Chatbot vs. messaging

Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalised customer service. But these two platforms aren’t interchangeable.