COVID-19 has disrupted everyday life, but it hasn’t stifled the need for innovation. Artificial intelligence tools are creating true differentiation and customer journey management for brands in the growing digital space. Even amidst economic downturn, investments in AI may still reach over €20 billion in Europe said EU commissioner Margrethe Vestager at European Parliament’s new AI committee.
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Five Myths About Artificial Intelligence
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
4 Strategies Needed for a Successful Digital Transformation
Digital transformation is more than technology. It’s the people, leadership and experiences that drive innovation and amazing experiences in an organisation. These factors act as the building blocks to any successful digital journey.
TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honours
We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution.
Contact Centre Automation: Tools and Trends for the Decade Ahead
In 2020, the implementation of contact centre automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition.