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TTEC
EMEA Blog


Redefine the Black Friday Customer Experience

3 Must-Have Factors for Successful Long Term Remote Workforce Management

4 Strategies Needed for a Successful Digital Transformation

Digital transformation is more than technology. It’s the people, leadership and experiences that drive innovation and amazing experiences in an organisation. These factors act as the building blocks to any successful digital journey.

TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honours

We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution.

Contact Centre Automation: Tools and Trends for the Decade Ahead

In 2020, the implementation of contact centre automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition.

7 CX Strategies to Get Your Contact Centres Back on Track

It’s Time—Revamp your Contact Centre’s Digital Transformation Strategy

Reinvent the “New Normal” Customer Experience

Effortless Experiences Start with One-to-One Relationships

Over the past 10 years we've seen this buzzword called “omnichannel” come into play. This has left organisations with a channel-first strategy that ironically led to less access and fragmented conversations due to poor hand-offs, technology introduced for technology’s sake and misuse of data.

Here’s What Always-On CX Looks Like in the New Normal

On a recent webinar, “Future proofing customer contact: Enable always-on CX for the always-connected customer” CX experts from TTEC and TTEC’s key technology partner in Europe, LivePerson, shared lessons and insights about the trends that are shaping customer experience in today’s new reality and how a global

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