Managing Fraud and Social Engineering in Your CX Strategy

Fraud has always been a concern when designing a customer experience strategy because a high quality customer journey relies on access to personal data such as home address, purchase history, and payment details.

Fraud cannot be eliminated by network security measures alone. People need to be a part of your fraud strategy too.

Can Nominet Reinvent Itself To Be A Cybersecurity Leader?

I'm always interested when I read about how organisations can pivot and offer new products or services that don't initially appear to be a part of their core offer and yet eventually become really important to the company.

5 Tips for Avoiding Work-from-Home Scams (and how to land a legit remote job)

Many experts say, “Looking for a job is a full-time job”. It takes time, effort and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking with friends and colleagues and getting acquainted with each company’s uniquely different application and hiring process is stressful.