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EMEA Blog
3 Ways Contact Centres Can Create Kickstart Digital Experiences
The pandemic accelerated digital adoption of messaging, web and cloud at light speed, and in doing so contact centres have been at the front-line of large volumes of people in need for support, comfort and information.
The Technology Behind Customer Engagement
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
Machine Learning Insights in Customer Analytics
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
P&C Insurance Digital transformation Trends and Best Practices
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
Three Ways to Digitise the Workplace to Boost Employee Engagement
There is a common misconception that mobile and digital employees are strictly “Millennials.” The reality is most business personnel are fluent with mobile and digital technology, for both personal and professional use. The experienced workforce actually appreciates these tools more, because they know what it was like before.
4 Strategies Needed for a Successful Digital Transformation
Digital transformation is more than technology. It’s the people, leadership and experiences that drive innovation and amazing experiences in an organisation. These factors act as the building blocks to any successful digital journey.
5 Ways to Jumpstart your Digital Transformation
Countless mentions of digital transformation get us no closer to a clear understanding of what it is and its impact across an organisation. Even more frightening, it seems that “digital transformation” is transforming.
Contact Centre Automation: Tools and Trends for the Decade Ahead
In 2020, the implementation of contact centre automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition.