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TTEC
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The Challenges facing Automotive Brands in the Post-Pandemic 2020s

Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips - the most basic building block for any modern electronic device. Delays to new phones and computers might be the expected outcome from a crisis in supplying chips, but what about cars?

The Interactive TTEC Customer Experience Workshop – your blueprint for CX success!

Optimisation of customer experience architecture has been a priority for companies in 2020 given the effect the year has had on buying habits, customer needs and workforce logistics. Personalisation, automation at scale and cross-channel integration have never been more important. But with the myriad tools, processes and systems available, making effective structural changes to your CX stack can be a daunting proposition.

Chat Vs. Messaging: More Than Meets the Emoji

Customers live on their phones, but not in the same ways they used to. Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed essential services from groceries to healthcare.

NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

3 Ways Contact Centres Can Create Kickstart Digital Experiences

The pandemic accelerated digital adoption of messaging, web and cloud at light speed, and in doing so contact centres have been at the front-line of large volumes of people in need for support, comfort and information.

The Technology Behind Customer Engagement

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Machine Learning Insights in Customer Analytics

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

P&C Insurance Digital transformation Trends and Best Practices

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Redefine the Black Friday Customer Experience

Three Ways to Digitise the Workplace to Boost Employee Engagement

There is a common misconception that mobile and digital employees are strictly “Millennials.” The reality is most business personnel are fluent with mobile and digital technology, for both personal and professional use. The experienced workforce actually appreciates these tools more, because they know what it was like before.

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