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TTEC
EMEA Blog


The Key To Building A Future-Proof Company

Digital strategy vs. digital transformation: 3 ways to make both work for your brand

There’s no denying the integral role a strong digital strategy plays in a brand’s success. The thoughtful use of digital technologies can bring great competitive advantages: better customer experience, improved employee experience, and long-term bottom-line benefits.

CX Can Transform Your Customer Relationship Over Decades

Last year I posted an article here about how I felt that the design of modern customer experience (CX) solutions resembles conducting an orchestra. I was thinking about this article again when I heard Ivan Kotzev from Nelson Hall, talking on the CX Pod Europe. Ivan is a great CX thinker.

CX Partners under the Spotlight with Analyst Nelson Hall

The latest edition of the CX Pod Europe has just been published. This is our TTEC EMEA podcast and you can find it on all the usual podcast apps, or just listen online here.

Digital transformation vs. business transformation: Both are critical to brands’ success

Evolution is key to any brand’s success, especially in a fast-paced world where technology and opportunities are constantly changing. Standing apart from competitors requires continual evaluation, pivoting, and growth.

But what does it really mean to transform? Is a digital transformation the same as a business transformation? And if not, when it comes to digital transformation vs. business transformation, which is more important?

How to Navigate the Complexity of Digital Transformation

TTEC and Genesys recently hosted a webinar focused on ‘How to Navigate the Complexity of Digital Transformation.’ The guest speakers on the webinar were Gilles Talbot, Strategic Business Consulting Director at Genesys, and Ryan Swanger, SVP Solutions Factory at TTEC.

You can click here to view the on-demand version of the webinar.

Chat Vs. Messaging: More Than Meets the Emoji

Customers live on their phones, but not in the same ways they used to. Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed essential services from groceries to healthcare.

NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

The Next-Gen of CX Needs Intelligent Automation

COVID-19 has disrupted everyday life, but it hasn’t stifled the need for innovation. Artificial intelligence tools are creating true differentiation and customer journey management for brands in the growing digital space. Even amidst economic downturn, investments in AI may still reach over €20 billion in Europe said EU commissioner Margrethe Vestager at European Parliament’s new AI committee.

Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't

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