×

TTEC
EMEA Blog


Digital transformation vs. business transformation: Both are critical to brands’ success

Evolution is key to any brand’s success, especially in a fast-paced world where technology and opportunities are constantly changing. Standing apart from competitors requires continual evaluation, pivoting, and growth.

How to Navigate the Complexity of Digital Transformation

TTEC and Genesys recently hosted a webinar focused on ‘How to Navigate the Complexity of Digital Transformation.’ The guest speakers on the webinar were Gilles Talbot, Strategic Business Consulting Director at Genesys, and Ryan Swanger, SVP Solutions Factory at TTEC.

The Challenges facing Automotive Brands in the Post-Pandemic 2020s

Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips - the most basic building block for any modern electronic device. Delays to new phones and computers might be the expected outcome from a crisis in supplying chips, but what about cars?

Chat Vs. Messaging: More Than Meets the Emoji

Customers live on their phones, but not in the same ways they used to. Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed essential services from groceries to healthcare.

NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

The Next-Gen of CX Needs Intelligent Automation

Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't

Redefine the Black Friday Customer Experience

Customer Churn Prevention: 3 Best Practices to Retain Customers

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

A Segmentation Framework That Works

Customer-centric companies have long understood the need to manage their customer portfolio, rather than just their portfolio of products or services. These firms know that the customer portfolio must be the fundamental factor guiding how a company is organised, what it manages, and what it measures.

Pages