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TTEC
EMEA Blog


3 Hot Takeaways from CX Happy Hour

2020 has been a wakeup call for customer experience, but not everything will stick. In TTEC’s first-ever LinkedIn Live happy hour, guests from around the world raised their glasses for a Q/A discussion with famed CX coach and author Dan Gingiss: CX for What’s next – 2021 What’s Hot and What’s Not?

State of the Automotive Industry: Lead Customer Experience Change

The Next-Gen of CX Needs Intelligent Automation

COVID-19 has disrupted everyday life, but it hasn’t stifled the need for innovation. Artificial intelligence tools are creating true differentiation and customer journey management for brands in the growing digital space. Even amidst economic downturn, investments in AI may still reach over €20 billion in Europe said EU commissioner Margrethe Vestager at European Parliament’s new AI committee.

Rethink, Reset, Rebuild: Here’s How Businesses Earn Back Customer Loyalty and Brand Loyalty

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing on the ground as major corporations to SMBs attempt to answer this very question.

Customer Experience During Uncertainty: Forrester’s 2020 CX Index Report

Businesses in every industry are continuing to deal with the effects of COVID-19. With many previous predictions on the economy now registered moot, experts are now weighing on what it means to deliver relevant customer experiences.

3 Elements That Power Effortless Customer Experiences

Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience. Unfortunately, by the time a customer typically reaches your contact centre it means you have failed to deliver an effortless experience.

Beyond COVID-19: How to Get the Most out of Distributed Workforces

Reinvent the “New Normal” Customer Experience

Effortless Experiences Start with One-to-One Relationships

Over the past 10 years we've seen this buzzword called “omnichannel” come into play. This has left organisations with a channel-first strategy that ironically led to less access and fragmented conversations due to poor hand-offs, technology introduced for technology’s sake and misuse of data.

6 Ways to Unlock the Hidden Value of IT in CXaaS Programs

The customer experience (CX) technology market is hot right now. The pandemic revealed just how poor most companies’ CX infrastructure is and exposed wide gaps in how companies interact with customers, especially through digital channels. As a result, many companies have re-prioritized digital initiatives and are taking a hard look at their customer-related operations. In fact, Grandview Research predicts a 250% increase in CX spending by 2027.

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