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TTEC
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Delivering great experiences amid the digital transformation

The digital transformation of contact centres has been accelerating at a pace never seen before – jump-started even further by the pandemic.

Predictive Analytics Can Improve Efficiency and Improve CX for Auto Customers

Auto Brands Need to Educate potential EV Customers

The automotive sector is undergoing change at a pace that is faster than the industry has ever seen. The UK government has announced that the sector must go fully electric from 2030, which seems extremely ambitious when internal combustion engines have been a feature of cars since earlier pioneers like Henry Ford started selling vehicles.

The Challenges facing Automotive Brands in the Post-Pandemic 2020s

Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips - the most basic building block for any modern electronic device. Delays to new phones and computers might be the expected outcome from a crisis in supplying chips, but what about cars?

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

At a time when customers want great experiences at an increasingly faster pace, automation plays a crucial role in helping brands deliver.

The Interactive TTEC Customer Experience Workshop – your blueprint for CX success!

Optimisation of customer experience architecture has been a priority for companies in 2020 given the effect the year has had on buying habits, customer needs and workforce logistics. Personalisation, automation at scale and cross-channel integration have never been more important. But with the myriad tools, processes and systems available, making effective structural changes to your CX stack can be a daunting proposition.

How to Create a Differentiated Customer Service and Customer Experience in the New Normal

In today’s uncertain economic environment, customer experience and customer service have become critical topics. But while these terms are often used interchangeably, there are crucial differences between them.

The New Reality of Brexit: 3 CX Challenges to Face

When we last touched base on 31st Dec. 2020, the UK ended its transition period from the EU, closing one chapter of Brexit and opening another.

TTEC EMEA’s Most Popular CX Content of 2020

We’ve all made it through a tough year, and some of the year’s unique challenges will help to shape a more meaningful future. 2020 was more than recognising the new-normal; it was time to reimagine interactions with family, friends and coworkers, innovate everyday life and accelerate digital transformation.

Another Round of CX Happy Hour: 3 Employee Experience Tips for 2021

In 2020, we can always use another round of happy hour. Luckily, TTEC’s Liz Glagowski reunited with CX expert Dan Gingiss for their second LinkedIn Live ask me anything, EX for What’s Next: Most Standout Trends in Employee Experience for 2021.

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