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EMEA Blog


CX innovation will shake up the automotive industry in 2020

It’s an incredibly disruptive time for the automotive sector in Europe. Right now, digital adoption, ride-sharing apps, and emission regulations are just a few factors that are reshaping a century old industry.

If we examine the space further, you’ll see that success in 2020 is not only about identifying the disruptors but knowing how to act on them as well:

What 2010 Can Teach Us About CX Excellence in 2020

Spend on your CX to win on Black Friday

The UK and the US have always inspired each other ‘across the pond’. One of the biggest imports over the years has been Black Friday. Kicking off in stores 29th November this year, with many sales the week before and after, Black Friday deals have transformed holiday season retail in the UK.