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Rethink, Reset, Rebuild: Here’s How Businesses Earn Back Customer Loyalty and Brand Loyalty

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing on the ground as major corporations to SMBs attempt to answer this very question.

10 Principles Behind Great Customer Value Creation

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't

Unlock Relevant Sales Experiences with Speech Analytics

The at-home environment has put digital, convenience and proactive service into hyper-drive. This applies to sales as well as customer service. Inside sales associates are turning to new ways to meet and beat sales targets.

Customer Experience During Uncertainty: Forrester’s 2020 CX Index Report

Businesses in every industry are continuing to deal with the effects of COVID-19. With many previous predictions on the economy now registered moot, experts are now weighing on what it means to deliver relevant customer experiences.

3 Elements That Power Effortless Customer Experiences

Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience. Unfortunately, by the time a customer typically reaches your contact centre it means you have failed to deliver an effortless experience.

Stay Ahead of Evolving Customer Behaviour this Holiday Season

7 CX Strategies to Get Your Contact Centres Back on Track

It’s Time—Revamp your Contact Centre’s Digital Transformation Strategy

Beyond COVID-19: How to Get the Most out of Distributed Workforces

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