The pandemic accelerated digital adoption of messaging, web and cloud at light speed, and in doing so contact centres have been at the front-line of large volumes of people in need for support, comfort and information.
3 Ways Contact Centres Can Create Kickstart Digital Experiences
7 Customer and Employee Experience Trends Shaping 2021
Businesses in Europe have an opportunity—and a challenge—in 2021 to adapt to an increasingly digitised world and ensure that their customer relationships outlast the coronavirus pandemic. Get ready to hit the reset button on customer innovation and reshape the employee experience.
How Customer Experience Can Help Support the COVID-19 Vaccine Rollout
3 Hot Takeaways from CX Happy Hour
2020 has been a wakeup call for customer experience, but not everything will stick. In TTEC’s first-ever LinkedIn Live happy hour, guests from around the world raised their glasses for a Q/A discussion with famed CX coach and author Dan Gingiss: CX for What’s next – 2021 What’s Hot and What’s Not?
Rethink, Reset, Rebuild: Here’s How Businesses Earn Back Customer Loyalty and Brand Loyalty
How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing on the ground as major corporations to SMBs attempt to answer this very question.
5 Ways to Jumpstart your Digital Transformation
Countless mentions of digital transformation get us no closer to a clear understanding of what it is and its impact across an organisation. Even more frightening, it seems that “digital transformation” is transforming.
7 CX Strategies to Get Your Contact Centres Back on Track
It’s Time—Revamp your Contact Centre’s Digital Transformation Strategy
Beyond COVID-19: How to Get the Most out of Distributed Workforces
5 Tips for Avoiding Work-from-Home Scams (and how to land a legit remote job)
Many experts say, “Looking for a job is a full-time job”. It takes time, effort and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking with friends and colleagues and getting acquainted with each company’s uniquely different application and hiring process is stressful.