The nature of work and life has been forever altered by COVID-19, forcing industries of all nature to rapidly adapt. This is especially true for the BPO space, which had to prioritise technology for continuity and to enhance customer and employee experiences that have shifted home.
TTEC
EMEA Blog
3 Key Strategies for Long-Term Contact Centre Success
The world has changed, success lies in organisations that are nimble enough to utilise innovations born out of crisis. CX leaders in the European contact centre space who want to emerge stronger after COVID-19 need to act on the new expectations of both their customers and agents.
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