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Come hear TeleTech’s VP of Product Marketing, Jeff Marcoux, talk about the five steps to delivering amazing customer experiences every time. Learn how pizza delivery brands and other CX leaders are using a combination of strategy, technology, analytics and great people to set a new standard by delivering the CX customers want - easy, fast and fun.
Consumers are moving toward a fully connected world. More than 20 billion things - from mobile phones to household appliances, cars to medical devices - will be internet-connected by 20201, and this accelerating mobility and digitization has made impressing customers harder than ever. Brands are being challenged to anticipate what a customer expects within and across every interaction and every phase of the customer journey. But how do you deliver?
In this eBook you will discover:
Customer Experience Exchange for Banking, Financial Services & Insurnace (BFSI)
October 10-11 | Intercontinental Miami, Miami, FL
Frost & Sullivan Customer Contact, West
October 15-18 | Hyatt Huntington Beach, Huntington Beach, CA
Chief Customer Officer Exchange
November 12-14 | Ritz-Carlton, South Beach, Miami, FL
Customer Contact Week Learning
December 4-7 | Dallas, TX