Cartoon |
Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.
Cartoon | It's Time to Get Real About Real Time

Searching for Answers

Companies are so desperate to provide real-time solutions for their customers that they may make some questionable decisions. With a customer focus, however, real-time success is attainable.This issue’s cartoons share the downside of decisions that don’t always take the customer point of view.