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Exceptional customer experiences start here. Don't wish for happy customers. Make them. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Everything you need to reimagine your CX and make your customers smile. CX Strategy When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. CX Technology Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. CX Outsourcing The power of big with the agility of small. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team.
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technology ecosystemOur technology ecosystem helps you simplify the entire customer experience, including customer journey and engagement, automation, analytics, systems connectivity, and contact center solutions.Best-of-breed
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Omnichannel Tips from Customer Service Summit
by Dylan Haviland, Senior Writer
At Incite Group’s Customer Service Summit, executives and thought leaders discussed how to deliver the best customer service in a growing omnichannel world. A big theme was how to utilize AI and chatbot technology as an effective tool on digital platforms while maintaining the human aspect that’s so essential for care.
Messaging apps, such as WhatsApp and Messenger, were a hot focus. As these apps continue to merge personal and business interactions into one, the audience was urged to consider how their AI and human associates can best serve this popular channel. And there was much discussion of how to balance chatbots and other forms of automation with humans to a provide a seamless, mobile experience that users have come to expect.
In this video, experts give their take on what channels to recognize, what tools are the best, and how service should be in the future.