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CX Innovation

Recent Posts

How Is the 2018 Holiday Customer Experience Shaping Up?

Consumer confidence is at an 18-year high and holiday shoppers are ready to spend. Total retail sales in the U.S are expected to exceed $1 trillion during the holiday season, representing the "...

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Saying ‘Yes’ to Controversial Topics

Patagonia is endorsing two political candidates. Nike’s Colin Kaepernick ad spurred some customers to burn their sneakers. Are brands throwing out the rulebook on avoiding social and...

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The DNA of CX Innovation

We asked some of the best analysts and industry experts to deconstruct the DNA of innovative customer experiences.

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Delivering CX in a Box

As the subscription market continues to gain momentum in the retail space, we spoke to Joe Martin, the CEO of Boxy Charm on how he provides amazing experiences in every box. 

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Customer-Driven Innovation

How can we be more innovative? Savvy business leaders have realized that the answer to this question begins with another question: What do our customers need, want, and aspire to?

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3 Ways to Rewrite the Retail Playbook

At a recent CommerceNext conference in New York City, retailers shared ideas and insights on how they’re changing their playbook to meet the needs of today’s customer. Here are three...

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Customer Experience Lessons From CES 2018

Once a year in Las Vegas the tech world shines brighter than the boulevards and casinos. This year’s 2018 Consumer Electronics Show (CES) showcased the latest innovations from the smartest...

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A Customer Experience Wish List for 2018

As we say hello to 2018, certain business practices and trends are sure to follow us into the New Year. For instance, personalized experiences, meeting customer expectations, and protecting...

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My Summer 2017 CX Reading List

Summer is the perfect time to catch up on some good books. Slower workdays and vacation time mean that people are looking for interesting reads. Though it is tempting to grab the latest Clive...

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