CCW Las Vegas
Are you attending CCW Las Vegas in June? Wonder if AI will be on anyone’s mind? While we expect AI will be a hot topic, we know it’s one more quiver in your customer experience toolkit. To truly leverage your contact center’s capabilities, you’ve got to make sure every tool in your arsenal is CX Optimized.
Come visit the TTEC Booth, #1030 and learn how a great customer experience is more than meets the AI.
Despite all the talk about improving experiences, customers continue to encounter the same pain points when interacting with brands. What initiatives, consequently, should contact centers be prioritizing in 2023? What actions will allow them to turn their visions into realities? CCW Digital’s research-driven Market Study on the Future of the Contact Center has the answers.
Businesses are looking to cut expenses while still providing excellent customer experience (CX). Working with a CX outsourcing partner can help take the burden off a brand, letting it focus on its core business mission. Read this Tips & Takeaways guide to learn more about the ROI and customer experience gains you can achieve with CX outsourcing expertise.
Without a stable CX footing to build on, AI technology within the contact center will fall flat. In this Tips and Takeaways, learn about 5 CX building blocks needed to set the stage for AI excellence.
Leaders in every industry turn to the Customer Strategist Journal for the latest CX and EX news, trends, and strategies to help them delight their customers and stay ahead of their competitors.
CX delivered with the right blend
of humanity and technology.
That's CX Optimized.
WORKSHOP | June 20 1:30pm - 3:00pm
How to Win the Amazing CX
& Cost Cutting Tug of War
Join TTEC CMO Nick Cerise, TTEC thought
leaders and an end-user client
Workshop D
Tuesday, June 20
1:30 pm – 3 pm
CCW Digital Market Study: Future of the Contact Center, featuring TTEC
The ROI of CX
outsourcing
5 CX building blocks
for successful AI
Additional Resources that optimize
your CX
Optimize your CX with the Customer Strategist
