CCW Las Vegas
Thanks for stopping by the TTEC booth during CCW Las Vegas! So many people visited us to take selfies at our photo station, it was the second most popular part of our booth. The first? Talking with our team about ways to optimize customer experiences, such as flexible scheduling, geo strategy, digital readiness, and, yes, being AI capable:
For over 40 years, TTEC has partnered with brands around the globe helping them blend human + digital solutions,
including AI. Let’s talk about where you can start
Despite all the talk about improving experiences, customers continue to encounter the same pain points when interacting with brands. What initiatives, consequently, should contact centers be prioritizing in 2023? What actions will allow them to turn their visions into realities? CCW Digital’s research-driven Market Study on the Future of the Contact Center has the answers.
Businesses are looking to cut expenses while still providing excellent customer experience (CX). Working with a CX outsourcing partner can help take the burden off a brand, letting it focus on its core business mission. Read this Tips & Takeaways guide to learn more about the ROI and customer experience gains you can achieve with CX outsourcing expertise.
Without a stable CX footing to build on, AI technology within the contact center will fall flat. In this Tips and Takeaways, learn about 5 CX building blocks needed to set the stage for AI excellence.
Leaders in every industry turn to the Customer Strategist Journal for the latest CX and EX news, trends, and strategies to help them delight their customers and stay ahead of their competitors.
CX delivered with the right blend
of humanity and technology.
That's CX Optimized.
CCW Digital Market Study: Future of the Contact Center, featuring TTEC
The ROI of CX
outsourcing
5 CX building blocks
for successful AI
Additional Resources that optimize
your CX
Optimize your CX with the Customer Strategist
