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TTEC Canada Leadership

 

 
 

Our team is comprised of competent and dedicated leaders, who always put the success of our clients first.
Please reach out to anyone on our team to learn more about how we can drive value for your business.

 
Thomas Monaghan

General Manager &
Vice President, Operations

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Elizabeth Tropea

Executive Director, Operations

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Kirsten Sears

Vice President,
Business Development

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Martin Guillette

Vice President, IT

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Thomas Monaghan
General Manager & Vice President, Operations
 
 
 

Thomas joined TTEC 11 years ago as a front-line associate in Belfast. He quickly rose through the ranks and for the last six years has been a Vice President for global operations. In this role, he is responsible for global accounts across the UK, Eastern Europe, Mexico, Philippines, Africa, and North America. Thomas recently relocated to Montreal to lead the Canada operations.

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Elizabeth Tropea
Executive Director, Operations
 
 
 

Elizabeth has been with the company since 2011. She has over 25 years of experience in customer service in the telecommunications industry. Elizabeth is responsible for operations, driving revenues, and reducing costs.

Previously, Elizabeth was Vice President, Customer Service at Bell Canada, where she oversaw 3,000 associates, serving 5 LOBs, in 10 contact centers across Quebec and Ontario. She also held various executive positions at BCE, notably as President of Bell Conferia; Vice- President, Sales and Marketing of Bell Zinc; and Vice-President, Human Resources for Yellow Pages Group.

Elizabeth holds a Bachelor of Arts with a major in Economics. She also successfully completed various programs at Harvard and Queens Universities, as well as the International Women’s Forum.

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Kirsten Sears
Vice President, Business Development
 
 
 

Kirsten joined TTEC in January 2018 and is responsible for new client acquisition and partnerships. Kirsten has over 15 years of sales/marketing experience and is passionate about solving customer experience challenges for our clients.

Prior to joining TTEC, Kirsten was the RVP of the North East Acquisition team at ON24. She managed a team of 6 associates and facilitated client partnerships with the world’s largest enterprise clients across the US North East and Canada. Specializing in both SaaS based solutions and human centered design, Kirsten’s consultative approach allows our clients to take advantage of a true Omni-Channel approach to address their CX challenges.

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Martin Guillette
Vice President, IT
 
 
 

Martin joined the company in 2011, and is responsible for information technology (IT) and security.

Martin has over 25 years of experience in the IT sector, and is currently responsible for the implementation, support, and security of our technology systems in the Canadian market. He has developed a strong expertise in IT service and support as well as project delivery.

Martin has held management and technical positions in IT services, for companies of all sizes. He has worked in a number of industries, including aviation, banking, and contact centers.

 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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