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TTEC Canada Leadership

 

 

 
 

Our team is comprised of competent and dedicated leaders, who always put the success of our clients first.
Please reach out to anyone on our team to learn more about how we can drive value for your business.

 
Thomas Monaghan

General Manager &
Vice President, Operations

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Elizabeth Tropea

Executive Director, Operations

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Martin Guillette

TIG Executive Director, Canada IT / M&A planning and Integration

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Lin Whaley

Vice President, Canada

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Jamie Whitty

Vice President, Business Development, Managed/Growth Services

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Thomas Monaghan
General Manager & Vice President, Operations
 
 
 

Thomas joined TTEC 11 years ago as a front-line associate in Belfast. He quickly rose through the ranks and for the last six years has been a Vice President for global operations. In this role, he is responsible for global accounts across the UK, Eastern Europe, Mexico, Philippines, Africa, and North America. Thomas recently relocated to Montreal to lead the Canada operations.

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Elizabeth Tropea
Executive Director, Operations
 
 
 

Elizabeth has been with TTEC since 2011. She is currently responsible for Operations in Canada leading teams in both Brick and Mortar and @Home locations.

Previously, Elizabeth was Vice President, Customer Service at Bell Canada, where she oversaw 3,000 associates, in 10 contact centers across Quebec and Ontario. She also held various executive positions at BCE, notably as President of Bell Conferencing Services; Vice- President, Sales and Marketing of Bell Zinc; and Vice-President, HR for Yellow Pages Group.

Elizabeth holds a Bachelor’s degree in Economics and has also completed various programs at Harvard and Queens Universities, as well as the International Women’s Forum.

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Martin Guillette
TIG Executive Director, Canada IT / M&A planning and Integration
 
 
 

Martin joined the company in 2011, and is responsible for information technology (IT) and security.

Martin has over 25 years of experience in the IT sector, and is currently responsible for the implementation, support, and security of our technology systems in the Canadian market. He has developed a strong expertise in IT service and support as well as project delivery.

Martin has held management and technical positions in IT services, for companies of all sizes. He has worked in a number of industries, including aviation, banking, and contact centers.

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Lin Whaley
Vice President, Canada
 
 
 

Lin Whaley joined TTEC in 2018, and serves as Vice President – Canada responsible for the growth of new and embedded Canadian clients. Lin is versatile, results-driven, and works to partner with clients to deliver the utmost customer engagement experiences that she and her teams can deliver. She has a history of exceeding expectations across diverse industries and believes in driving customer advocacy and insight. Lin brings with her 20+ years of sales and leadership experiences across multiple industry segments including commercial, government and not-for-profit segments and her career experience has included leadership roles in two highly respected research and advisory firms.

Lin’s strengths include:

  • Partnering with clients to understand the clients’ vision; understand clients’ values; and, develop a mutually beneficial plan for business success;
  • Act as a client advocate;
  • Work with ethics and integrity

 

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Jamie Whitty
Vice President, Business Development, Managed/Growth Services
 
 
 

An experienced, successful and results-oriented business development and client services professional with over 13 years of direct industry experience incorporating Digital Transformation and Digital CX Thought Leadership.

Jamie’s industry experience encompass 13 years of establishing strategic value propositions with industry leading clients, from a global perspective, within the technology, communication, media and financial services industries and transforming organizations to enable an enhanced level of customer relationships and operational productivity.

Jamie’s BPO/CRM focus and experience includes Thought Leadership incorporating RPA, Self-Serve & Self-Help, Big Data & Actionable Analytics, Omni-channel Customer Journey & Customer Life-Cycle Support Models and Business Process & System Automation.