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Contact Centers

Cloud contact center solutions

 
 

 

Give your associates the tools they need to provide the convenience and personalization your customers expect.

Our highly scalable, all-in-one cloud solution is designed for omnichannel interactions by supporting a single view of the customer. This allows you to provide a seamless customer experience within and across channels, including voice, chat, email, SMS, co-browse, social, and video. Our cloud solution is also scalable based on your needs, with a modular structure that enables incremental channels and capabilities quickly and cost effectively.

Beyond the best technology, our contact center solutions are powered by the best associates. We’re very selective in building our team with a 1-to-10 applicant to hire ratio. Once we’ve found the right fit, we onboard, train, and celebrate our employees. And it’s working. Our employee engagement sc ore is one of the highest in the services industry and our best source of new talent is through employee referrals.

 

Request a Consultation

or call +1.877.206.8119

 
 
 

Cloud contact centers provide the tools needed to bring hyper-relevant, personalized customer care to every interaction.

Effective, holistic knowledge management enables more relevant results in a shorter time frame. Business process outsourcing (BPO) delegates the necessary teamwork for customer service solutions to keep up with the evolving expectations customers demand and deserve. Six Sigma processes, strong automated quality assurance programs, and voice-of-the-customer analytics tools offer insights for continuous improvement.

With fewer associates and better tools, our cloud contact centers produce better results, increased ROI, and easier innovation. Our Fortune 500 clients get best-in-class operations with engaged and empowered employees.

 

About Us

We are TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, our 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

 

We are honored to be recognized for the work that we do

  • Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
  • Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
  • Verint’s 2017 North America Rising Star
  • 2017 Overall Best Customer Experience Organization in the Asia Pacific region
  • Nine 2018 Stevie® Awards for Sales and Customer Service
  • Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
  • Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
  • IAOP Global Outsourcing List of World’s Best Service Providers
 

Contact Center resources

The Contact Center of the Future
Video
The Contact Center of the Future

Learn why it’s important for brands to re-imagine their service orgs from their customers’ points of view.

Read more
Turbocharge Your Contact Center
eBook
Turbocharge Your Contact Center

Discover the secret to turbocharging your contact center performance.

Read more
the future of the contact center
eBook
Success Begins at Home

Discover why home-based associates represent the future of the contact center.

Read more
contact center carve out
White Paper
The Case for a Contact Center Carve-Out

Transforming the Contact Center into a Customer Experience Center.

Read more
 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
More than 30 Charitable Organizations Across the Globe Supported by 2018 Grant Awards from TTEC
Education-focused foundation grants awards based on employees' requests for their community
Five Days, Five Ways to Give Back - TTEC Employees Contribute 260 Hours of Outreach During Inaugural Community Service Week
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