5 Tips For Messaging Success
Is Apple Business Chat on Your Radar?
Consumers live on their phones, which is why the messaging channel is growing so much. And it will get bigger with Apple Business Chat. This new capability is capturing the fascination of consumers and businesses alike. Using Messages, Apple users can connect to a brand at a moment’s notice to have conversations, ask questions, schedule appointments, and make purchases.
With an estimated reach of 1.4 billion devices worldwide, experts predict that Apple Business Chat will propel messaging into a top customer interaction channel.
In this cheat sheet, learn the 5 keys to getting ready for Apple Business Chat and messaging, including differences from established chat channels, how to recruit and train the right talent for messaging, and how to map out the customer journey across messaging channels.
Download the Cheat Sheet
We're TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
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