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Ready or not, the holiday season is here

Do you have what it takes to deliver an exceptional customer experience?

 
Be ready when support demand surges

Demand for seasonal support during the holiday season extends far beyond the traditional clerks and shop workers that are assisting customers with their purchases in-store. With increases in online orders and heightened demand for product support, many retailers miss key opportunities to extend their services to customers that are seeking further engagement with the brand. TTEC is here to help with this seasonal staffing, providing omnichannel contact center operations and associates to connect with your customers across these ongoing interactions with your company.

We have experience helping some of the world’s largest brands and government agencies manage large support spikes. From seasonal support for the holiday shopping season through natural disasters, data breaches and product recall responses, TTEC’s proven approach provides the know how and care you need in quick-acting situations.

  • Surge and seasonal experience – We’ve served both planned and unplanned
    high-volume events for years. From talent acquisition to training, technology, and care operations, we are experts at ramping up or down quickly to meet demand.
  • Surge hiring best practices – Talent acquisition teams are ready to mobilize to find and train associates with the right skills and credentials to handle any support situation.
  • Site selection – Choose from onshore, nearshore, and offshore, including local associates who can add empathy and a personal connection to the situation.
  • Surge insights – Our surge support experts can help put everything in place to be ready to act at a moment’s notice.

 

Request a Consultation

 
 
 

Retail Survival Guide

Use these resources to prepare for peak holiday demands.

 
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CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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