Seasonal & Surge Support

When spikes in volume test your companies’ resources, TTEC can help your business respond.

Be ready when support demand surges

Data breaches. Natural disasters. Holiday shopping seasons. Product recall responses. These support volume increases test a company's resources. TTEC is here to help tackle unexpected surges and seasonal peaks with rapid response and emergency contact center support. Our experience in surge hiring, site selection, rapid ramp, and surge preparation insights will help you deliver human experiences when customers need you most.

We have experience helping some of the world’s largest brands and government agencies manage large support spikes. Our proven approach provides the knowhow and care in quick-acting situations:

  • Surge and seasonal experience – We’ve served both planned and unplanned high-volume events for years. From talent acquisition to training, technology, and care operations, we are experts at ramping up or down quickly to meet demand.
  • Surge hiring best practices – Talent acquisition teams are ready to mobilize to find and train on-premise or at-home associates with the right skills and credentials to handle any support situation.
  • Site selection – Choose from onshore, nearshore, offshore, or at-home options, including local associates who can add empathy and a personal connection to the situation.
  • Flexible staffing – Both at-home and non-dedicated employees can help manage the unique aspects of each situation and can be ramped up quickly.
  • Surge insights – Our surge support experts can help put everything in place to be ready to act at a moment’s notice.


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Make Plans for Surge Support

From hurricanes to data breaches the ability to flex the workforce quickly during an uexpected surge is critical to maintaining high-quality CX.


Seasonal Support

Stay ahead of what's to come

Quick ramp for healthcare success

Client Story

Quick Ramp for Healthcare Success
Quick Ramp for Healthcare Success

A leading insurer mobilized to meet a 390% increase in member inquiries.

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Retailer meets peak holiday system demands

Client Story

Retailer Meets Peak Holiday Demands
Retailer Meets Peak Holiday Demands

Come holiday time our client was noticing a phone system dilemma, we helped implement a new system.

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Surge Support

Expect the unexpected and be there when people need help fast

Quick ramp for healthcare success

Client Story

No Time to Lose
No Time to Lose

FEMA and TTEC quickly respond after a series of natural disasters.

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Easing tax season stress

Blog Post

4 Ways to Prepare for Unexpected Surges
4 Ways to Prepare for Unexpected Customer Support Surges

From hurricanes to mass recalls and data breaches, unexpected crises can strike anytime, anywhere.

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How can we help?

We’d love to hear from you.
Contact us



9197 South Peoria Street
Englewood, CO, U.S.A

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

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