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Research shows that 62 percent of U.S. consumers have switched brands in the last year due to poor customer service.
Many of these negative experiences are a result of channel breakdowns, which occur when customer information isn’t effectively transferred within an organization. This breakdown often leads to frustration as customers are forced to input the same information over and over again. In "Next Gen Analytics for the Contact Center," uncover six ways that analytics can help contact center leaders create a superior customer experience across various channels.
Learn six ways analytics can help your contact center, including:
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We're TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.