Contact Center Transformation
Transforming the Contact Center into a Customer Experience Center
Digital transformation around the customer is a strategic challenge. It needs a strategic solution.
Brands looking to keep up with technological and customer innovations are increasingly looking to carve-out their internal contact center operations with the help of a long-term strategic partner. Business moves too quickly to try to take it all on yourself.
Download this strategy guide to learn:
- The benefits of a contact center digital transformation
- Why digital transformation is a better option than traditional outsource vendor contracts
- Types of contact center transformations that work best for customer operations
- Case study of a health insurer’s digital and customer experience transformation
- How to get started with a contact center digital transformation
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We're TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
We are honored to be recognized for the work that we do.
- Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
- Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
- Verint’s 2017 North America Rising Star
- 2017 Overall Best Customer Experience Organization in the Asia Pacific region
- Nine 2018 Stevie® Awards for Sales and Customer Service
- Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
- Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
- IAOP Global Outsourcing List of World’s Best Service Providers