Omnichannel AI Toolkit

Humanizing Digital 2018




Discover how to use AI and Machine Learning to captivate customers in an omnichannel world.

These 2018 tools have been especially designed for you to help make sense of Artificial Intelligence in the new omnichannel world. The resources from TTEC and Forrester can help you better understand the complex landscape and take steps forward to immediately make improvements.

The Omnichannel AI Toolkit features:

  • Predictions 2018: Blended AI Will Disrupt Customer Service And Sales Strategy Learn the impact of blended AI on customer service and your sales strategy.
  • Don't Fear Bots in Your Contact Center eBook: Learn how to set up bots and employees for shared success.
  • Uniting Humans with Automation Blog: Using ominchannel to add a personal touch that only people can deliver to consumers.
  • To Bot or Not to Bot eBook: How to balance human interaction with automation as AI takes hold in business.
  • From Bots to Intelligent Virtual Assistants Article: Customers expect brands to engage with them in their channel of choice, at the time of their choosing, and to resolve their issues or answer their questions quickly.

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About Us

We are TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.


We are honored to be recognized for the work that we do

  • Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
  • Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
  • Verint’s 2017 North America Rising Star
  • 2017 Overall Best Customer Experience Organization in the Asia Pacific region
  • Nine 2018 Stevie® Awards for Sales and Customer Service
  • Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
  • Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
  • IAOP Global Outsourcing List of World’s Best Service Providers

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