5-Step Guide for AI Use in Call Center Training

Today's leading contact centers are using role-playing AI bots to act as customers — and they're training associates faster at a fraction of the cost.

The traditional call center training environment is dull, disengaged, and relies on text-heavy practices that don’t jive with preferred learning methods. Read this guide to learn:

• How an AI-powered “customer” can reduce onboarding and nesting time
• How to leverage AI to train associates faster, and at a fraction of the price
• Why you need both human and digital interventions to deliver superior CX