How to Deliver Epic Customer Experience with Virtual Agents

In this guide, learn best practices on how virtual associates can augment human intelligence in the call center

Today’s leading contact centers are leveraging AI virtual assistants to help coach associates while they’re on the phone with customers to address issues faster and more effectively – and the hybrid duos are wowing customers across the globe.

Most contact centers have embraced bots that help confirm customer identities and route callers to the most appropriate associate, but few are leveraging the power of these next-gen bots. Read this short guide to learn…

  • Why today’s consumer-facing bots often do more harm than good
  • How to use AI virtual assistants to train contact center associates in real-time
  • What the new bot-human ‘dream team’ looks like in action

Get the Guide
Virtual Associates
in the Contact Center Best Practices

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