6 Proven Ways to Win Messaging
Is Apple Business Chat on your Radar?
A strategic guide for transforming messaging into a competitive advantage.
Consumers use messaging apps as a conversation and interaction space daily – keeping communication streams open and ongoing with friends and family. And that preference is quickly bleeding into retail, commerce, and customer support. But while adopting a new channel like messaging is one thing, doing it successfully is quite another.
Discover and explore why your customers want to message you, the best ways to implement the evolving channel, and 6 key steps to achieve CSAT success.
Read this eBook to learn:
- Why businesses are adding messaging to their channel mix
- 6 key steps to achieve messaging success
- How one company landed top-tier CSAT from messaging
- What an effective messaging implementation looks like
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We're TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
We are honored to be recognized for the work that we do.
- Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
- Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
- Verint’s 2017 North America Rising Star
- 2017 Overall Best Customer Experience Organization in the Asia Pacific region
- Nine 2018 Stevie® Awards for Sales and Customer Service
- Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
- Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
- IAOP Global Outsourcing List of World’s Best Service Providers