9197 South Peoria Street
Englewood, CO, U.S.A
Phone for general inquiries
Phone for services information
The retail industry is in a state of flux. Media reports have been quick to label a wave of store closures and the rise of e-commerce as “the retail apocalypse,” but it’s a misleading phrase.
While it’s true that some brands will not survive the shift in customer expectations and competition, other brands—even some brick-and-mortar stores—are thriving. At the same time, the landscape continues to evolve as retailers adopt a more agile approach to meet customer demands and learn to embrace—rather than fear—change.
Read this book to discover:
Get the report
We are TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.