2018 Trends Report
Welcome to the Retail Evolution
Discover how retailers can adopt a more agile approach to meetcustomer demands and learn to embrace—rather than fear—change
Retail Is Far from Dead
The retail industry is in a state of flux. Media reports have been quick to label a wave of store closures and the rise of e-commerce as “the retail apocalypse,” but it’s a misleading phrase.
While it’s true that some brands will not survive the shift in customer expectations and competition, other brands—even some brick-and-mortar stores—are thriving. At the same time, the landscape continues to evolve as retailers adopt a more agile approach to meet customer demands and learn to embrace—rather than fear—change.
Read this book to discover:
- How to stand out in the new retail landscape
- How to get a head start on the holiday season
- Examples of innovative retail practices
- Opportunities to deepen customer loyalty
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We are TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
We are honored to be recognized for the work that we do
- Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
- Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
- Verint’s 2017 North America Rising Star
- 2017 Overall Best Customer Experience Organization in the Asia Pacific region
- Nine 2018 Stevie® Awards for Sales and Customer Service
- Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
- Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
- IAOP Global Outsourcing List of World’s Best Service Providers