Omnichannel Retail Playbook
Three retail strategies to enable profitable growthin the combined physical/digital era
Research shows that 85 percent of customers want retailers to do more to integrate their online and offline channels1.
While large-scale change is daunting, instead of mourning the decline of the traditional store experience, leading retailers are embracing new opportunities that combine the best of both worlds. In this eBook, discover three retail strategies to enable profitable growth in the combined physical/digital era, including:
- Capitalize and expand on digital success
- Leverage insights and best practices to optimize physical stores
- Enable frictionless experiences and operational efficiencies across the enterprise
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We're TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
We are honored to be recognized for the work that we do.
- Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
- Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
- Verint’s 2017 North America Rising Star
- 2017 Overall Best Customer Experience Organization in the Asia Pacific region
- Nine 2018 Stevie® Awards for Sales and Customer Service
- Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
- Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
- IAOP Global Outsourcing List of World’s Best Service Providers