Get Smart About Customer Emotions
Customer emotion analytics uses data to predict futuredecisions and create stronger customer engagement
Learn how customer empathy can help you create great customer experiences and increase customer loyalty.
It’s no secret that an emotional brand connection is often what keeps customers coming back. Emotionally connected customers also buy more of a brand’s products, are less price sensitive, and are more likely to recommend the brand.
But tapping into emotional expectations is difficult—and let’s face it—other brands are also trying to connect with your customers. To stand out from the competition, businesses will have to be smarter about how they gain insights into their customers’ emotions to drive customer experience improvements.
Read this book to discover:
- Why understanding customer emotions is essential for success;
- How to map emotions for every customer at scale;
- How to predict future customer behavior based on customer emotions;
- How analysing customer emotions enhances many job functions;
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We're TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
We are honored to be recognized for the work that we do.
- Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
- Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
- Verint’s 2017 North America Rising Star
- 2017 Overall Best Customer Experience Organization in the Asia Pacific region
- Nine 2018 Stevie® Awards for Sales and Customer Service
- Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
- Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
- IAOP Global Outsourcing List of World’s Best Service Providers