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eBook

The Secret to Turbocharging Contact Center Performance

A look at how contact center data can help drive financial outcomes

 

Transform your contact center from an old-fashioned cost center into a value-added part of your business.

Why are your customers contacting you? Why was the interaction escalated? Why did your customer’s issue go unresolved? Why…?

This eBook shares tips on how to transform contact centers with a new mindset and how to answer the valuable “why” questions that may be hidden in your contact center data.

Download this eBook to learn:

  • Four ways to find the answers to all those “why” questions
  • Insight into how new customer and channel challenges will impact the customer experience
  • A look at how contact center data can help drive financial outcomes
 

Get the eBook

 

REQUEST FREE CONSULTATION
or call +1.877.206.8119

 

About Us

We're TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

 

We are honored to be recognized for the work that we do.

  • Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
  • Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
  • Verint’s 2017 North America Rising Star
  • 2017 Overall Best Customer Experience Organization in the Asia Pacific region
  • Nine 2018 Stevie® Awards for Sales and Customer Service
  • Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
  • Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
  • IAOP Global Outsourcing List of World’s Best Service Providers
 

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SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
More than 30 Charitable Organizations Across the Globe Supported by 2018 Grant Awards from TTEC
Education-focused foundation grants awards based on employees' requests for their community
Five Days, Five Ways to Give Back - TTEC Employees Contribute 260 Hours of Outreach During Inaugural Community Service Week
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