Omnichannel Retail Playbook



Are you ready to be inspired? Organizations that are bringing change to customer experience delivery through daring, creative, and inspirational strategies

Customer experience often gets a bad rap. Every week, there seems to be a new headline about another company failing to do the right thing by its customers.

But, what we don’t often hear about is the brands that are working hard to make things better for their customers. This eBook celebrates those accomplishments – both big and small.

Stories include:

  • Vanguard collaborating with customers to create financial plans
  • Southwest Airlines offering unhappy customers 5,000 reward miles
  • Rebecca Minkoff outfitting its dressing rooms with interactive mirrors

Yes, I want the eBook



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