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Contact Center Automation
Done Right

Take automation to the next level to improve
the customer experience and your bottom line.

Evolving your human workforce alongside digital technology not only creates the best experience for your customers and employees, but also reduces your overhead costs without impacting CSAT and other key metrics.

So how can you put thoughtful automation to work? Read more best practices and tactics in this white paper.

Request your personalized consultation today!

Download the White Paper:

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Maximize Your Strategic Workforce Planning:
2019 Toolkit

Get smart on how to retain top talent, improve workforce optimization and efficiency, all while spending less! Learn how to balance automation with humans to deliver better, more valuable experiences with fewer people.

 
Humanify™ Insights Platform

eBook

Stay Ahead of CX Labor Trends
Stay Ahead of CX Labor Trends

What does it take to attract and keep the best contact center talent for your organization? It’s more than just higher wages.

Download
Humanify™ Insights Platform

Blog Post

5 Ways to Navigate the Labor Crisis
5 Ways to Navigate the Labor Crisis

Learn how business users can combine existing data from multiple sources and start applying customer insights.

Read Blog Post
Introducing Humanify Insights Platform

eBook

Don't Fear Bots in Your Contact Center
Don't Fear Bots in Your Contact Center

While bots can work faster and more efficiently, humans are far better at creative and innovative thinking.

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Eliminating Customer Blind Spots

Article

Preparing Tomorrow’s CX Workforce
Preparing Tomorrow’s CX Workforce

The Customer Strategist looks at trends driving employee experiences of the future in a turbulent employment climate.

Learn more
 
 

About Us

We're TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

 

We are honored to be recognized for the work that we do.

  • Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
  • Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
  • Verint’s 2017 North America Rising Star
  • 2017 Overall Best Customer Experience Organization in the Asia Pacific region
  • Nine 2018 Stevie® Awards for Sales and Customer Service
  • Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
  • Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
  • IAOP Global Outsourcing List of World’s Best Service Providers

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
TTEC Showcases Innovative Customer Engagement Technology Solutions at Enterprise Connect 2019
Company to demonstrate omnichannel, journey orchestration, analytics and artificial intelligence (AI) solutions for large enterprises and government agencies during annual enterprise communications and collaboration conference
TTEC Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization Board
Company's Humanify® Enterprise - G SaaS-based solution fulfills strict security requirements required for working with government agencies
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