CHEAT SHEET DOWNLOAD
Is Apple Business Chat on Your Radar?
5 Tips for Messaging Success
Consumers live on their phones, which is why the messaging channel is growing so much. And it will get bigger when Apple Business Chat is rolled out. This massive release is capturing the fascination of consumers and businesses alike. Using iMessage texts, Apple users can connect to a brand at a moment’s notice to have conversations, share multimedia, schedule appointments, and make purchases.
With an estimated reach of 1.3 billion devices worldwide, experts predict that Apple Business Chat will propel messaging into a top customer interaction channel.
In this cheat sheet, learn the 5 keys to getting ready for Apple Business Chat and messaging:
- Differences from established chat channels
- How to recruit and train the right talent for messaging
- How to map out the customer journey across messaging channels