Absence Management Best Practices
Improve Employee Attendance 3-Step Guide
Our guide will help you Improve Attendance through enhancing Employee Experience (EX). As a prominent call center leader, it’s your duty to create a positive environment that employees love.
When employees don’t show up for work consistently, it’s difficult for contact centers to solve customer problems effectively, respond to unforeseen issues appropriately, and recruit and retain highly-skilled associates – all of which negatively impacts customer experiences.
Read this guide to learn how to create a positive work environment your employees will love. In it, we’ll share:
- Tips to improve team camaraderie
- Why it’s important to monitor employee emotions
- Ways to practice active listening on the job
