Outsourced Sales | 2021 Trends Report

Increase Sales with an Outsourced Sales Team

11 trends and best practices for outsourced sales teams to score more deals

These days, sales is a team sport. There are unique skills needed for each part of the sales process. That’s why outsourcing is growing as an effective way to work smarter, not harder. In fact, 79 percent of sales leaders agree that outsourcing sales helps the department scale faster. In this white paper, learn how outsourcing inside sales can increase sales and customer lifetime value.


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Inside sales outsourcing companies can provide core competencies, specialized knowledge, and industry and technical sales resources

At a time when scalability, speed, and focus are essential, outsourcing sales is a proven way for companies to quickly and effectively drive revenue. An outsourced inside sales team can help your company reach its long term sales goals by leveraging highly skilled sales reps, enhancing hiring and training to scale quickly, and optimizing sales programs with advanced sales analytics.

Read this white paper to learn:

  • The financial value of working with an inside sales outsourcing company
  • 11 ways an outsourced sales firm can help your team work smarter, not harder
  • How to reap the benefits of utilizing outsourced sales professionals
  • Four case study examples of inside sales outsourcing delivering results

The benefits of outsourcing inside sales


Identify ideal customer
profiles and total
addressable marketing

Identify specific
goals and KPIs to
crush your sales


Use fit and intent
data for predictive

Focus on the ROI
to determine strategies
with the best results

We’re a sales partner that helps companies find, acquire, and engage customers at the right time with the right offers.

  • Manage B2B and B2C campaigns: Measure and drive targeted prospects, build trusted relationships and achieve sales goals with campaign strategy, optimization, and advanced analytics.
  • New customer acquisition: Use smart analytics and gainful insights to qualify leads and win net-new customers faster and cheaper.
  • Search to sales: Sync online and offline journeys to increase lead generation and ensure every conversation is timed perfectly.
  • Cross-sell & upsell: Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their satisfaction.
  • Onboarding & Welcome: Deliver targeted communications during the onboarding process when a new contact enters your marketing database, whether through online or offline sales conversion.
  • Optimize loyalty and reduce churn: Leverage a proactive, data-driven process to help build loyalty and expand your share of wallet.
  • Innovation and incubation: Test new sales and marketing strategies, enter a greenfield market, or introduce a new product or service.
  • Advanced sales analytics: Unlock key metrics to reduce customer churn, calculate customer lifetime value, and accelerate the sales pipeline.

Our award-winning approach to sales and marketing delivers business results

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. TTEC Digital delivers outcome-based, human centric, tech-enabled, insight-driven customer experience solutions. TTEC Engage operates customer acquisition, care, fraud prevention and detection, and content moderation services. These two offerings combined deliver flexible and extensible customer experience solutions at scale. Founded in 1982, with 50K+ employees and offices on six continents across the globe, the company and its employees are proud to live by a set of customer-focused values that guide relationships with clients, their customers, and each other.


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11 Ways to Transform Your Business with Sales Outsourcing