APAC Search Results for
"messaging"
Challenge A worldwide humanitarian organisation providing emergency assistance, disaster relief, and educational courses in the United States strives to provide quality support services to people in crisis. To maintain this level of support, it...
The Challenge A leading healthcare organisation needed a partner to immediately help it shift multiple parts of its customer care from a brick-and-mortar environment to remote contact centre support in response to the COVID-19 pandemic. It also...
How to Reinvent Your Customer’s Banking Relationship Blog Post By Ryan Rayner Banking in Australia and the APAC region has changed, and for the better. Fintech, the Royal Commission, and controversy have shaken the core of financial...
The Challenge A multi-billion dollar tax preparation software company had a challenging contact centre staffing issue. It operates in a highly seasonal business, with peak employment six times the figure for slow periods. But it was relying on...
Remote contact centre support, which was once considered impossible for healthcare, is now becoming a fact of life for payers, providers, and others in the healthcare ecosystem. In the wake of the coronavirus outbreak, healthcare companies are...
Telstra Reaffirms Commitment to Customers, Gains Subscribers By Elizabeth Glagowski The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years. This article was originally published in our...
SPECIAL REPORT | 7-min read How Virtual Contact Centre Support Beat Brick-and-Mortar Results Essential tips from preparation to performance Besides the actual move to virtual contact centres, consistent quality and service levels are critical to...
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