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Request a No-Risk Contact Centre Assessment or download our free CX Metrics Calculator
WHAT'S YOUR
AGENT-TO-AI-RATIO?
Move the dial to see why the optimal balance
between agents and automation is crucial
for customer and employee success.
Time To Resolution ?
How long it takes for your customers to get their issues resolved.
Personalisation ?
How easy it is to make each customer feel valued.
Customer Satisfaction ?
How satisfied your customers are with your organisation.
Call Centre Efficiency ?
Total customer enquiries resolved by agents and AI self service.
Customer Profile ?
View of customer data and the customer journey across all channels.
Agent Performance ?
Confidence, engagement, and how often agents achieve contact centre KPIs.
Customer Insights & Data ?
None A Lot
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ALL HUMAN
ALL
AI
Agent Training ?
Less More
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Your Foundation for Stronger Service

To balance customer delight, value, and efficiency, a service experience needs strong supports in place. Leveraging customer insights, personalising interactions, and ensuring quality can weigh down your service agents. That's why we've designed an infrastructure that pairs human reinforcements with digital tools to lighten your load.

TTEC provides the foundation of people, process, and technology for a customer experience that’s built to serve. Let’s create your blueprint for CX excellence.

-59%

Average Handle Time

AI and automation helped this company reduce average handle time by 59%.

Utilities & Telecommunications

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93%

Member Satisfaction

Technology-enabled service agents shifted seamlessly to a remote work model, delivering 93% MSAT.

Banking & Financial Services

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+36%

Customer Satisfaction

Service agent training & quality control boosted customer satisfaction rating by 36%.

Utilities & Telecom

Read the Client Story
TTEC Humanify Customer Experience as a Service
Build CX from the Ground Up

Design your customer experience delivery on a four-tiered foundation of integrated people, process, technology, and strategy with TTEC Digital and Engagement services.

People

Build people into your experience design with outsourced contact centres and agent engagement and training, empowering service ambassadors focused on high-stakes enquiries.

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Process

Reconfigure business processes for efficiency and profitability while delivering personalised service experiences through the channels customers trust most.

Learn More

Technology

Transform service into a centre of customer experience innovation with advanced analytics and automation powered by artificial intelligence and machine learning.

Learn More

Strategy

Create your blueprint for digital transformation with dedicated customer experience strategy and digital consultation services.

Learn More

Customer Care Calculator

Customer Service Metrics + KPI Calculator

Use this plug-and-play excel workbook of pre-made calculator templates to help your CX Leaders easily track key customer care metrics, such as CSAT, NPS, FCR, and a whole lot more.

Download the Calculator

White Paper

Thoughtful Automation Transforms Customer Care

As your service experience shifts to digital, learn to rearchitect your human and technological processes to maximise productivity and quality.

Get the White Paper

eBook

2021 CX Trends

Businesses have an opportunity—and a challenge—to adapt to an increasingly digitised world and ensure that their customer relationships outlast the coronavirus pandemic.

Get the eBook

Article

Contact Centre Automation = Good, Fast AND Valuable

Learn how to engineer triple-digit ROI by augmenting the human side of your contact centre with CX technologies like robotic process automation.

Read the Article

White Paper

The Ultimate Business Case for Messaging

Fifty percent of consumers prefer to seek service via messaging. See how AI-powered messaging lowers cost, increases productivity, and improves customer satisfaction.

Read the White Paper

We will help you
deliver award-winning
customer care

Ready to
Begin Your Build?

Schedule a personalised evaluation to see the combined power of humans and technology in customer experience.

 

CX Metrics & KPI Calculator