contact centre measures up? Request a No-Risk Contact Centre Assessment or download our free CX Metrics Calculator
AGENT-TO-AI-RATIO? Move the dial to see why the optimal balance
between agents and automation is crucial
for customer and employee success.
Your Foundation for Stronger Service
Your Foundation for
To balance customer delight, value, and efficiency, a service experience needs strong supports in place. Leveraging customer insights, personalising interactions, and ensuring quality can weigh down your service agents. That's why we've designed an infrastructure that pairs human reinforcements with digital tools to lighten your load.
TTEC provides the foundation of people, process, and technology for a customer experience that’s built to serve. Let’s create your blueprint for CX excellence.
Average Handle Time
AI and automation helped this companyreduce average handle time by 59%.
Utilities & TelecommunicationsRead the Client Story
Technology-enabled service agentsshifted seamlessly to a remote work model, delivering 93% MSAT.
Banking & Financial ServicesRead the Client Story
Service agent training & quality controlboosted customer satisfaction rating by 36%.
Utilities & TelecomTelecommunicationsRead the Client Story
TTEC Humanify Customer Experience as a Service
TTEC Humanify Customer
Experience as a Service
Build CX from the Ground Up
Design your customer experience delivery on a four-tiered foundation of integrated
people, process, technology, and strategy with TTEC Digital and Engagement services.
Build people into your experience design with outsourced contact centres and agent engagement and training, empowering service ambassadors focused on high-stakes enquiries.
Reconfigure business processes for efficiency and profitability while delivering personalised service experiences through the channels customers trust most.
Transform service into a centre of customer experience innovation with advanced analytics and automation powered by artificial intelligence and machine learning.
Create your blueprint for digital transformation with dedicated customer experience strategy and digital consultation services.
Customer Care Calculator
Metrics + KPI Calculator
Use this plug-and-play excel workbook of pre-made calculator
templates to help your CX Leaders easily track key customer
care metrics, such as CSAT, NPS, FCR, and a whole lot more.
Transforms Customer Care
As your service experience shifts to digital, learn
to rearchitect your human and technological processes
to maximise productivity and quality.
2021 CX Trends
Businesses have an opportunity—and a challenge—to
adapt to an increasingly digitised world and ensure that
their customer relationships outlast the coronavirus pandemic.
Automation = Good,
Fast AND Valuable
Learn how to engineer triple-digit ROI by augmenting
the human side of your contact centre with CX
technologies like robotic process automation.
The Ultimate Business
Case for Messaging
Fifty percent of consumers prefer to seek service via
messaging. See how AI-powered messaging lowers cost,
increases productivity, and improves customer satisfaction.
We will help you
We will help you
Begin Your Build?
Schedule a personalised evaluation to see the combined power
of humans and technology in customer experience.