The Case for a Contact
Centre Carve-Out

Digital transformation around the customer is a strategic challenge. It needs a strategic solution.

Brands looking to keep up with technological and customer innovations are increasingly looking to carve-out their internal contact centre operations with the help of a long-term strategic partner. Business moves too quickly to try to take it all on yourself.

Download this white paper to learn:

• The benefits of a carve-out
• Why carve-outs are a better option than traditional outsource vendor contracts
• Types of carve-outs that work best for customer operations
• Case study of a health insurer’s carve-out
• How to get started with a contact centre carve-out