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The Case for a Contact Centre Carve-Out

Transforming the Contact Centre into a Customer Experience Centre

 

Digital transformation around the customer is a strategic challenge. It needs a strategic solution.

Brands looking to keep up with technological and customer innovations are increasingly looking to carve-out their internal contact centre operations with the help of a long-term strategic partner. Business moves too quickly to try to take it all on yourself.

Download this white paper to learn:

  • The benefits of a carve-out
  • Why carve-outs are a better option than traditional outsource vendor contracts
  • Types of carve-outs that work best for customer operations
  • Case study of a health insurer’s carve-out
  • How to get started with a contact centre carve-out
 

Yes, I want the White Paper

 
 
 
 

SPOTLIGHT

NEWS & EVENTS

India-Based Motif, Inc., Rebrands as TTEC

Company to Continue Delivering Customer Experience Solutions, including Trust and Safety Services, from Ahmedabad, Gujarat.Learn more

2018 Motif Charity Walk Raises Over $100,000, Includes 4000 Participants and 46 Sponsors

Annual event proceeds have benefitted 51 community organizations over the past 16 yearsLearn more

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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