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The Case for a Contact Centre Carve-Out

Transforming the Contact Centre into a Customer Experience Centre

 

Digital transformation around the customer is a strategic challenge. It needs a strategic solution.

Brands looking to keep up with technological and customer innovations are increasingly looking to carve-out their internal contact centre operations with the help of a long-term strategic partner. Business moves too quickly to try to take it all on yourself.

Download this white paper to learn:

  • The benefits of a carve-out
  • Why carve-outs are a better option than traditional outsource vendor contracts
  • Types of carve-outs that work best for customer operations
  • Case study of a health insurer’s carve-out
  • How to get started with a contact centre carve-out
 

Yes, I want the White Paper

 
 
 
 

SPOTLIGHT

NEWS & EVENTS

TTEC named Service Excellence Company of the Year in Asia CEO Awards

TTEC wins Service Excellence Company of the Year and earns further finalist recognition at prestigious awardsLearn more

TTEC Named a Champion in Frost IQ: Australian Contact Centre Outsourcing Market

Industry analyst report recognises TTEC's strong geographic footprint and well-established delivery operations in the Asia Pacific region, along with global customer experience capabilitiesLearn more

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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