The Case for a ContactCentre Carve-Out
Transforming the Contact Centre into aCustomer Experience Centre
Digital transformation around the customer is a strategic challenge. It needs a strategic solution.
Brands looking to keep up with technological and customer innovations are increasingly looking to carve-out their internal contact centre operations with the help of a long-term strategic partner. Business moves too quickly to try to take it all on yourself.
Download this white paper to learn:
- The benefits of a carve-out
- Why carve-outs are a better option than traditional outsource vendor contracts
- Types of carve-outs that work best for customer operations
- Case study of a health insurer’s carve-out
- How to get started with a contact centre carve-out
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