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In times of crisis, don’t react immediately — respond strategically. Join TTEC experts for a rapid-fire look at the three critical areas of contact centre resilience during the COVID-19 pandemic, including operations, technology, and people.

In this webinar, you’ll hear up-to-the-minute details on what our clients are saying, the strategies we are deploying on their behalf, and which business continuity solutions and services they’re leveraging to keep their contact centres online, accessible, and connected during this stressful time.

Watch this webinar to learn:

  • What percentage of your workforce should you consider shifting to an at-home environment
  • Top highlights, client learnings, and critical customer considerations
  • Which technologies make moving to a virtual contact centre effortless
  • How to hire, train, and attain skilled associates — and scale as needed
 

On-Demand Webinar