COVID-19 NOW: What you need to know
How to scale your resources and adapt to the "new normal" NOW
In times of crisis, your customer experience is everything — and operating in the "new normal" does not mean you must compromise the quality of your CX. Join CX and Messaging experts from TTEC and LivePerson as they discuss the best ways to quickly enable operational flexibility, contain costs, and maximise resources during the pandemic.
In this webinar, you’ll learn how to use Messaging and Intelligent Automation to move fast and stay nimble in the face of fluctuating customer demands, new operating standards, and rising costs.
Watch this webinar to learn:
- The top emerging contact centre trends since the COVID-19 outbreak
- The quickest ways to reduce surging call volumes with Messaging and Intelligent Automation
- Smart ways to use Messaging to help your associates help your customers faster
- The best ways to ensure your customer interactions stay safe, secure, and compliant
Watch On-Demand Webinar